Mahindra Accelo – Integrated Annual Report 2024-25

Engaging
with Our
Stakeholders

Uniting for a Sustainable Future

At the heart of lasting success is the power of meaningful, authentic relationships with our stakeholders. We understand that true progress begins with open, insightful conversations that not only reveal the shifting expectations of those who matter but also transform their perspectives into actionable strategies. Through a thoughtfully crafted approach to engagement, each interaction becomes a stepping stone towards informed, responsible decision-making. This continuous exchange of ideas strengthens our ability to align our business with the values and priorities of our stakeholders, fostering trust and ensuring the creation of sustainable, long-term value for all.

Shareholders

Engagement Philosophy	Engagement Approach	Engagement Frequency	Key Discussion Topics	Engagement Issues Addressed/Outcomes
Engagement Philosophy We place a high value on transparency in our engagement with shareholders, ensuring they are fully informed about our performance across strategic, financial, and ESG aspects. Through candid communication and consistent updates, we foster trust and clarity, providing our shareholders with the insights needed to align with our long-term objectives.	Engagement Approach We foster a culture of ongoing engagement and transparency across all facets of our business. Our CFO and Finance team are in frequent contact with investors, outlining our investment strategy, ESG initiatives, and financial performance. By maintaining timely communication and addressing shareholder queries promptly, we strengthen confidence and build lasting relationships with our investor base.	Engagement Frequency We foster trust and support long-term value creation through a robust communication strategy, including quarterly updates, annual general meetings, and real-time investor updates. Quarterly reports offer insights into financial performance and strategic initiatives, while AGMs enable direct shareholder engagement. Our investor relations portal ensures timely access to information, aligning investor interests with ours and promoting a collaborative environment.	Key Discussion Topics Strategic Vision and Execution Financial Strength and Stability Robust Governance and Framework ESG Commitment	Engagement Issues Addressed/Outcomes Making focussed decisions that drive sustainable growth. Consistently delivering strong financial performance. Upholding the highest standards of transparency and ethics. Establishing a best-in-class Board with strong oversight mechanisms. Prioritising sustainability with clear, transparent disclosures.

Engagement Philosophy

Engagement Approach

Engagement Frequency

Key Discussion Topics

Engagement Issues Addressed/Outcomes

Engagement Philosophy

We place a high value on transparency in our engagement with shareholders, ensuring they are fully informed about our performance across strategic, financial, and ESG aspects. Through candid communication and consistent updates, we foster trust and clarity, providing our shareholders with the insights needed to align with our long-term objectives.

Engagement Approach

We foster a culture of ongoing engagement and transparency across all facets of our business. Our CFO and Finance team are in frequent contact with investors, outlining our investment strategy, ESG initiatives, and financial performance. By maintaining timely communication and addressing shareholder queries promptly, we strengthen confidence and build lasting relationships with our investor base.

Engagement Frequency

We foster trust and support long-term value creation through a robust communication strategy, including quarterly updates, annual general meetings, and real-time investor updates. Quarterly reports offer insights into financial performance and strategic initiatives, while AGMs enable direct shareholder engagement. Our investor relations portal ensures timely access to information, aligning investor interests with ours and promoting a collaborative environment.

Key Discussion Topics

Strategic Vision and Execution
Financial Strength and Stability
Robust Governance and Framework
ESG Commitment

Engagement Issues Addressed/Outcomes

Making focussed decisions that drive sustainable growth.
Consistently delivering strong financial performance.
Upholding the highest standards of transparency and ethics.
Establishing a best-in-class Board with strong oversight mechanisms.
Prioritising sustainability with clear, transparent disclosures.

Customers

Engagement Philosophy	Engagement Approach	Engagement Frequency	Key Discussion Topics	Engagement Issues Addressed/Outcomes
Engagement Philosophy As a customer-centric company, we prioritise agility in responding to the changing preferences of our consumers. Our commitment to sustainable growth is anchored in delivering high-quality products while continuously extending our reach to serve a growing and diverse customer base.	Engagement Approach Our sales and marketing teams engage proactively with key customers, consistently reviewing our performance and identifying new avenues for growth. Complemented by thorough market research, this approach keeps us ahead of the curve on emerging trends and shifting consumer preferences, enabling us to refine our strategies and drive enhanced customer satisfaction.	Engagement Frequency Yearly Customer Satisfaction Index (CSI) and Customer Satisfaction (CSAT) surveys, combined with daily digital touchpoints, foster loyalty by ensuring our solutions evolve with market needs. These surveys offer insights into customer experiences, guiding improvements and innovation. Daily digital interactions via emails, social media, and in-app messages enable prompt responses, strengthen engagement, and keep us attuned to trends. This continuous feedback loop builds a dynamic, responsive relationship that drives long-term loyalty and success.	Key Discussion Topics Diverse Product Portfolio Customer-Centric Approach Ethical & Inclusive Marketing	Engagement Issues Addressed/Outcomes Partnering with customers to co-create effective and tailored solutions. Strengthening product development through increased investments. Maintaining the highest standards in manufacturing, sourcing, and environmental responsibility. Catering to diverse customer segments with products across multiple price points. Aligning product and technology development with emerging market trends.

Engagement Philosophy

Engagement Approach

Engagement Frequency

Key Discussion Topics

Engagement Issues Addressed/Outcomes

Engagement Philosophy

As a customer-centric company, we prioritise agility in responding to the changing preferences of our consumers. Our commitment to sustainable growth is anchored in delivering high-quality products while continuously extending our reach to serve a growing and diverse customer base.

Engagement Approach

Our sales and marketing teams engage proactively with key customers, consistently reviewing our performance and identifying new avenues for growth. Complemented by thorough market research, this approach keeps us ahead of the curve on emerging trends and shifting consumer preferences, enabling us to refine our strategies and drive enhanced customer satisfaction.

Engagement Frequency

Yearly Customer Satisfaction Index (CSI) and Customer Satisfaction (CSAT) surveys, combined with daily digital touchpoints, foster loyalty by ensuring our solutions evolve with market needs. These surveys offer insights into customer experiences, guiding improvements and innovation. Daily digital interactions via emails, social media, and in-app messages enable prompt responses, strengthen engagement, and keep us attuned to trends. This continuous feedback loop builds a dynamic, responsive relationship that drives long-term loyalty and success.

Key Discussion Topics

Diverse Product Portfolio
Customer-Centric Approach
Ethical & Inclusive Marketing

Engagement Issues Addressed/Outcomes

Partnering with customers to co-create effective and tailored solutions.
Strengthening product development through increased investments.
Maintaining the highest standards in manufacturing, sourcing, and environmental responsibility.
Catering to diverse customer segments with products across multiple price points.
Aligning product and technology development with emerging market trends.

People

Engagement Philosophy	Engagement Approach	Engagement Frequency	Key Discussion Topics	Engagement Issues Addressed/Outcomes
Engagement Philosophy At the centre of our Company’s success is our workforce, which we consider our most invaluable asset. We are deeply committed to ensuring the health, safety, and well-being of our employees, aware that their passion and dedication are essential to achieving our collective goals.	Engagement Approach At our Company, clear and effective communication is a core value, with line managers playing a key role in maintaining strong connections with their teams. Regular town halls with senior management ensure that key messages are communicated effectively and remain open to dialogue throughout the organisation. We also nurture individual performance, offering continuous mentorship to support their growth and foster excellence in all aspects of their work.	Engagement Frequency Weekly team check-ins by Line Managers, monthly leadership chats by Location/Plant Heads, and annual development reviews foster engagement, culture, growth, and alignment with organisational goals. Weekly check-ins address immediate concerns, monthly chats guide strategic direction, town halls promote transparency and community, and annual reviews ensure long-term planning. This structured communication strengthens collaboration and drives sustained growth.	Key Discussion Topics Prioritising Health & Safety workforce Commitment to Growth Building Connection & Purpose Promoting Diversity & Inclusion	Engagement Issues Addressed/Outcomes Adopting innovative and efficient recruitment methodologies to attract top talent. Strengthening strategies to retain talent and ensure seamless succession planning. Amplifying initiatives that boost employee engagement and foster a motivated workforce.

Engagement Philosophy

Engagement Approach

Engagement Frequency

Key Discussion Topics

Engagement Issues Addressed/Outcomes

Engagement Philosophy

At the centre of our Company’s success is our workforce, which we consider our most invaluable asset. We are deeply committed to ensuring the health, safety, and well-being of our employees, aware that their passion and dedication are essential to achieving our collective goals.

Engagement Approach

At our Company, clear and effective communication is a core value, with line managers playing a key role in maintaining strong connections with their teams. Regular town halls with senior management ensure that key messages are communicated effectively and remain open to dialogue throughout the organisation. We also nurture individual performance, offering continuous mentorship to support their growth and foster excellence in all aspects of their work.

Engagement Frequency

Weekly team check-ins by Line Managers, monthly leadership chats by Location/Plant Heads, and annual development reviews foster engagement, culture, growth, and alignment with organisational goals. Weekly check-ins address immediate concerns, monthly chats guide strategic direction, town halls promote transparency and community, and annual reviews ensure long-term planning. This structured communication strengthens collaboration and drives sustained growth.

Key Discussion Topics

Prioritising Health & Safety workforce
Commitment to Growth
Building Connection & Purpose
Promoting Diversity & Inclusion

Engagement Issues Addressed/Outcomes

Adopting innovative and efficient recruitment methodologies to attract top talent.
Strengthening strategies to retain talent and ensure seamless succession planning.
Amplifying initiatives that boost employee engagement and foster a motivated workforce.

Suppliers

Engagement Philosophy	Engagement Approach	Engagement Frequency	Key Discussion Topics	Engagement Issues Addressed/Outcomes
Engagement Philosophy The success and stability of our supply chain rely heavily on our suppliers, and we take a proactive approach to nurturing strong partnerships that enhance their capabilities, thereby fostering a robust and sustainable supplier network.	Engagement Approach We take a proactive stance in collaborating with our suppliers by holding consistent business reviews throughout the year. These engagements help us assess performance, address any challenges, and derive meaningful insights, reinforcing the resilience and efficiency of our supply chain.	Engagement Frequency Weekly reviews, annual audits, and continuous daily collaboration platforms strengthen supplier partnerships, ensuring quality, ethics, and supply chain resilience. Weekly reviews monitor performance, annual audits ensure compliance, and daily digital collaboration enables real-time communication and responsiveness. This approach maintains a robust, ethical, and high-quality supply chain.	Key Discussion Topics Ethical Partnerships Performance Excellence Supply Chain Resilience	Engagement Issues Addressed/Outcomes Enhancing efficiency through integrated business planning. Offering training programmes to strengthen supplier capabilities. Streamlining our supplier base to prioritise high standards. Working closely with distributors to ensure sustained demand for key components.

Engagement Philosophy

Engagement Approach

Engagement Frequency

Key Discussion Topics

Engagement Issues Addressed/Outcomes

Engagement Philosophy

The success and stability of our supply chain rely heavily on our suppliers, and we take a proactive approach to nurturing strong partnerships that enhance their capabilities, thereby fostering a robust and sustainable supplier network.

Engagement Approach

We take a proactive stance in collaborating with our suppliers by holding consistent business reviews throughout the year. These engagements help us assess performance, address any challenges, and derive meaningful insights, reinforcing the resilience and efficiency of our supply chain.

Engagement Frequency

Weekly reviews, annual audits, and continuous daily collaboration platforms strengthen supplier partnerships, ensuring quality, ethics, and supply chain resilience. Weekly reviews monitor performance, annual audits ensure compliance, and daily digital collaboration enables real-time communication and responsiveness. This approach maintains a robust, ethical, and high-quality supply chain.

Key Discussion Topics

Ethical Partnerships
Performance Excellence
Supply Chain Resilience

Engagement Issues Addressed/Outcomes

Enhancing efficiency through integrated business planning.
Offering training programmes to strengthen supplier capabilities.
Streamlining our supplier base to prioritise high standards.
Working closely with distributors to ensure sustained demand for key components.

Communities and Our Environment

Engagement Philosophy	Engagement Approach	Engagement Frequency	Key Discussion Topics	Engagement Issues Addressed/Outcomes
Engagement Philosophy Our commitment to strengthening relationships with the communities we serve is persistent. Through proactive involvement, we drive impactful initiatives focussed on health, skill development, education, and environmental conservation, fostering trust and creating lasting positive change.	Engagement Approach Mahindra Accelo is dedicated to making a lasting, positive impact by championing local causes and responding to community needs with focussed and purposeful action. Simultaneously, we uphold our responsibility towards environmental care, diligently working to reduce our ecological footprint and foster sustainable development.	Engagement Frequency Monthly outreach programmes, quarterly sustainability reports, and ongoing volunteer initiatives deepen our impact, advancing social equity and environmental stewardship. Outreach programmes build community relationships, sustainability reports ensure transparency and goal setting, and volunteer initiatives foster a culture of giving back. This comprehensive approach drives lasting positive change.	Key Discussion Topics Community-Centric Approach Transparent Sustainability Commitment	Engagement Issues Addressed/Outcomes Conducting annual reviews to ensure accountability and progress. Implementing targeted emission reduction plans to minimise environmental impact. Adopting effective conservation practices to preserve water resources. Driving upliftment programmes to empower marginalised communities.

Engagement Philosophy

Engagement Approach

Engagement Frequency

Key Discussion Topics

Engagement Issues Addressed/Outcomes

Engagement Philosophy

Our commitment to strengthening relationships with the communities we serve is persistent. Through proactive involvement, we drive impactful initiatives focussed on health, skill development, education, and environmental conservation, fostering trust and creating lasting positive change.

Engagement Approach

Mahindra Accelo is dedicated to making a lasting, positive impact by championing local causes and responding to community needs with focussed and purposeful action. Simultaneously, we uphold our responsibility towards environmental care, diligently working to reduce our ecological footprint and foster sustainable development.

Engagement Frequency

Monthly outreach programmes, quarterly sustainability reports, and ongoing volunteer initiatives deepen our impact, advancing social equity and environmental stewardship. Outreach programmes build community relationships, sustainability reports ensure transparency and goal setting, and volunteer initiatives foster a culture of giving back. This comprehensive approach drives lasting positive change.

Key Discussion Topics

Community-Centric Approach
Transparent Sustainability Commitment

Engagement Issues Addressed/Outcomes

Conducting annual reviews to ensure accountability and progress.
Implementing targeted emission reduction plans to minimise environmental impact.
Adopting effective conservation practices to preserve water resources.
Driving upliftment programmes to empower marginalised communities.