Driving engagement
to gain insights
The involvement of our stakeholders is pivotal in shaping our journey towards excellence. Our ability to address their expectations and concerns significantly impacts our value creation abilities. Thus, we have implemented a stakeholder engagement process to gather critical insights and establish sustainable and responsible practices throughout our value chain. By incorporating stakeholder feedback into our decision-making, we strive to create long-term value for all stakeholders involved.
Why we engage
Shareholders
We are committed to a transparent engagement with shareholders to ensure a clear understanding of how our Company performs in all areas, from strategic and financial performance to environmental, social and governance.
Customers
Our ability to meet fast evolving consumer needs is a priority as a consumer-centric company. Delivering quality products and expanding our consumer base are key to our sustainable growth journey.
Our people
Our workforce is our most valuable asset, and their health, safety and well-being are of paramount importance. Having engaged teams is important to us and we want all colleagues to be committed to our vision.
Suppliers
Our suppliers are critical to our supply chain, and we need them to work in partnership with us. The aim is to increase the strength of the supplier base.
Communities and our Environment
We engage with the communities that we operate in to build trust and drive intervention across health, skill development and education. Moreover, minimising the impact we have on the environment is a priority.
How we engage
Shareholders
We encourage engagement throughout the year and are transparent in all areas of the business. Our CFO and Finance team have regular sessions with investors to ensure they understand our investment proposition, ESG performance and current performance. Moreover, provide timely responses to shareholder queries.
Customers
Our sales teams frequently engage with our focus customers to understand our performance and explore new opportunities. We also conduct market research to derive insight on emerging trends and preferences.
Our people
We believe communication is best from line managers to teams, so while we have regular town halls with senior management, we work to ensure messages are cascaded and discussed. We track the performance of all our team members and provide inputs to grow and excel.
Suppliers
We hold regular business reviews with our key suppliers to monitor performance and to understand their challenges, issues and concerns throughout the year.
Communities and our Environment
Our key areas of focus include how we can support local causes and issues and undertake need-based impact-led interventions. We also help to look after the environment by minimising our footprints.
Key topics discussed
Shareholders
- Business strategy and execution plans
- Consistency in financial performance and returns
- Sound corporate governance
- ESG priorities and strategy
Customers
- Broad portfolio with ample choices across categories
- Customer requirements and pain areas
- Responsible and inclusive marketing
Our people
- Health, safety and well-being
- Growth through learning and development opportunities
- Sense of belonging and purpose
- Diversity and inclusion
Suppliers
- Code of Conduct
- Supplier performance
- Component shortages and mitigation and expediting
Communities and our Environment
- Understanding from communities, their concern areas and supported by our employees to have a larger impact
- Sharing with communities our sustainability strategy
How we responded
Shareholders
- Focused decisions and actions
- Strong delivery of financial performance
- Adherence to highest standards of transparency and integrity
- Constituting best-in-class Board with strong governance mechanisms
- Focus on ESG with transparent and detailed disclosures
Customers
- Working with the customer to get the most effective solution
- Increasing development spend
- High-quality manufacturing, sourcing and environmental standards
- Products available at multiple price points and offering tangible value
- Product and technology roadmaps based on emerging trends
Our people
- Implementing smart recruitment methodologies
- Enhance retention and succession planning
- More engagement with the workforce
Suppliers
- Integrated business planning
- Supplier training
- Consolidated our supplier base focusing on high quality
- Worked with distributors to secure long-term demand for key components
Communities and our Environment
- Annual reviews and checks
- Emission reduction plans and targets
- Water conservation practices
- Upliftment programmes for the marginalised
